s365 Privacy Policy

1. Introduction and Scope

Welcome. This Privacy Policy ("Policy") sets out the methods for collecting, processing, storing, and protecting information between the s365 platform ("we", "our", "s365") and its users ("you", "your").

This Policy applies when you visit the s365 website, open an account, use our gaming and betting services, or contact our support team. By continuing to use our services, you are considered to have accepted the terms of this Policy.

This Policy has been prepared on the basis of applicable data protection laws in Bangladesh and internationally recognised best practices. We may revise this Policy from time to time; registered users will be notified of any material changes.

2. What Information We Collect

The s365 platform may collect the following types of information in order to improve the quality of your service, ensure security, and fulfil legal obligations.

2.1 Information You Provide Directly

• Full name, date of birth, and national ID or passport details (for identity verification)
• Valid email address and mobile number
• Residential address
• Username and password used to create your account
• Payment information — bKash, Nagad, Rocket, Upay, or bank account details
• Information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and device language settings
• Time of site access and usage, pages visited, and links clicked
• Information obtained through cookies and similar tracking technologies
• Gaming history, bet amounts, and transaction records

2.3 Information Received from Third Parties

• Transaction confirmation information from payment processors and financial institutions
• Verification results from identity verification service (KYC) providers
• Information from fraud prevention and risk assessment agencies

3. Purpose of Using Information

s365 uses your information only for specific, legitimate purposes and for your benefit. The main purposes for which we use your information are described below:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Operating gaming and betting services and processing transactions
• Fulfilling deposit and withdrawal requests
• Providing bonuses, promotions, and VIP benefits

3.2 Security and Compliance

• Identity verification (KYC) and age verification (confirming 21+)
• Anti-money laundering (AML) and fraud detection
• Implementing responsible gambling policies and managing self-exclusion
• Fulfilling legal obligations and reporting to regulatory authorities

3.3 Service Improvement

• Analysing and improving your user experience
• Keeping you informed about relevant offers and promotions (based on your consent)
• Identifying and resolving technical issues
• Monitoring and improving customer support quality

4. Sharing and Disclosure of Information

s365 never sells your personal information to third parties and does not rent it for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Our trusted service providers for payment processing, identity verification, fraud prevention, and technical infrastructure maintenance may have limited access to your information. These partners operate under strict confidentiality agreements and use information only for specified purposes.

4.2 Legal Obligations

We may be required to disclose information to law enforcement or regulatory authorities pursuant to a court order, government directive, or applicable law. In such cases, we provide only the information legally required.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, you will be notified in advance and given the opportunity to accept the new policy or close your account.

5. Cookies and Tracking Technologies

s365 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

5.2 Cookie Controls

You can control or delete cookies by changing your browser settings. Please note that disabling essential cookies may disrupt some important functionality of the platform. Contact our support team for detailed guidance on managing cookies.

6. Data Retention and Security

6.1 Retention Period

s365 retains your personal information only for as long as necessary:

• Active account information: for as long as the account remains active
• Transaction records: for a specified period in accordance with legal and regulatory requirements
• After account closure: for the period required to fulfil legal obligations
• Marketing communication data: until you withdraw your consent

6.2 Security Measures

s365 follows industry-standard security practices to protect your information:

• Use of SSL/TLS encryption technology for all data transmission
• Application of advanced encryption algorithms for storing sensitive information
• Regular security audits and vulnerability testing
• Staff security training and access control based on a "Need to Know" policy
• Two-Factor Authentication facility
• Round-the-clock security monitoring and detection of suspicious activity

Although we take the highest security measures, it is not possible to guarantee that data transmission over the internet is completely secure. You are therefore advised to keep your password confidential and avoid logging in from unfamiliar devices.

7. Your Rights

As a user of s365, you have the following rights over your personal information:

To exercise any of the above rights, please contact our support team. We are obliged to respond to your request within the legally prescribed timeframe.

8. Protection of Minors

s365 strictly provides services for adults (aged 21 or over). We do not intentionally collect or store any information from minors.

Each user's age is verified at the time of registration. If we receive credible evidence that a user is under 21 years of age, we will immediately suspend that account and delete the relevant information.

A note to parents — if your child has accidentally registered on our site, please notify our support team immediately.

9. Third-Party Links and Services

Our platform uses third-party payment gateways (such as bKash, Nagad, Rocket, Upay) and game providers. These services have their own privacy policies, which are separate from s365's policy.

s365 is not responsible for how your information is handled on these third-party platforms. You are advised to review the privacy policy of any third-party service before using it.

10. Policy Changes

s365 may update this privacy policy from time to time. If significant changes are made to the policy:

• A notification will be sent to registered users by email
• The updated policy will be clearly published on this page
• The "Last Updated" date at the top of the policy will be changed
• Re-consent may be obtained for significant changes

We recommend that you review this policy regularly. Continued use of the platform after notification will be considered as your agreement to the updated policy.

11. Contact Us

If you have any questions or comments about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us:

The security of your information is our priority. Stay with s365 and enjoy our world-class gaming experience on Slots, Cricket Betting and s365 Casino.